Active Users Analytics - Article

Overview

The Active Users Analytics dashboard provides administrators with a clear, structured view of how users access and engage with the Eurekos platform over time. It focuses specifically on login activity, allowing you to monitor adoption, usage patterns, and organizational engagement across web, mobile, and QR-based access.

This analytics view is designed to answer practical questions such as:

• How many unique users actively used the platform this year?
• How do users access the platform (web, mobile app, QR code)?
• Which organizations or regions are most active?
• How does activity evolve month-by-month or quarter-by-quarter?

Active Users Analytics combines high-level indicators with drill-down reporting, ensuring both operational visibility and audit-ready traceability.

Unique Users

The Unique Users counter represents the total number of distinct email addresses that logged into the platform during the selected year.

A user is counted as active if any of the following occurred during the selected period:

• The user logged in via regular web login
• The user logged in via the mobile app (when applicable)
• The user accessed a course via a QR code (when applicable)

Important nuances:

• Each user is counted only once in the Unique Users total, regardless of how many times they logged in during the selected period
• If a registered user accesses content via QR code, they are counted both under their regular login type and under QR code login
• If a non-registered user accesses content via QR code, they are counted only once under QR code login

To extract the raw data behind this number, you can generate an Active Users report filtered by login type and date range.

Login Activity Bar (Monthly & Quarterly)

The bar chart visualizes how users logged into the platform over time, broken down by login type:

• Regular login (web)
• Mobile app login
• QR code login

You can toggle between monthly and quarterly views.

Key behavior:

• A user is counted once per month or quarter, regardless of how many times they logged in during that period
• Each login type is shown as both a count and a percentage of total active users

This makes it easy to spot trends such as increasing mobile usage, seasonal engagement spikes, or reliance on QR-based access for events or on-site training.

Most Active Organizations

The Most Active Organizations section highlights the top three organizations or sub-organizations with the highest number of active users in the selected year.

For each organization, the dashboard shows:

• Total number of logins
• Breakdown by login type (regular vs. mobile app)

Important details:

• If a user logged in via both web and mobile, they are counted twice in total logins
• Organizations are ranked by total logins, not by unique users
• When the filter is applied, all selected organizations are shown in the breakdown—not just the top three. This enables direct visual comparison across specific customers, partners, regions, or departments that are in focus

Active Users Analytics supports two complementary views:

Chart View

• Displays each organization as a visual tile
• Shows proportional login distribution by login type
• Useful for quick comparison and pattern recognition

List View

• Displays the same data in a structured grid
• Useful for auditing, validation, and exporting insights

Deleted organizations are retained in the analytics for historical accuracy. They are clearly marked with [DELETED] to indicate that they existed during the reporting period but no longer do. For visual clarity, these organizations appear blurred in chart views and greyed out in list views.

Filters and Data Scoping

You can refine the analytics using filters for:

• Login type
• Country
• Organization
• Job Function

Filter behavior is consistent and intentional:

• Organization filters control which organizations appear in the breakdown
• Country filtering is based on the latest available user profile data
• Filtering by login type may cause totals across login types to differ from the Unique Users number, since a user can use multiple login methods

Data Refresh and Caching

Analytics data is cached for performance and updated automatically by background jobs:

• Hourly queue updates
• Five-minute processing cycles

If immediate updates are required, administrators can use the Reset action to trigger a refresh manually. This ensures the dashboard reflects the most current activity without requiring a system restart.

Reports and Export

The Get Report option (download icon) navigates directly to the Active Users report, where raw data can be exported for:

• Audits
• External BI tools
• Internal performance analysis

Reports align exactly with the data shown in the analytics dashboard, ensuring consistency between visuals and exports. For transparency and compliance:

• Blocked and deleted users are included in analytics.
• Deleted organizations remain visible to preserve historical accuracy.

Additional Details Available in the Active Users Report

While the Active Users analytics visuals provides high-level insight through counters, charts, and breakdowns, the Active Users report offers a deeper, record-level view of user activity. This makes it especially useful for audits, license tracking, compliance checks, and external analysis.

The report expands on the visual analytics by exposing detailed user-level data, login context, and activity interaction—exportable for further processing or integration with external systems.

The Active Users report includes row-level data per user login period, allowing administrators to understand who was active, how they accessed the platform, and what they interacted with.

An optional configuration allows administrators to include the full organization tree (across multiple levels) in the exported file, providing structural clarity for complex hierarchies. Reach out to the Eurekos Service Desk for this advanced configuration.

Permissions, Data Access, and Organization Layer

Active Users Analytics is governed by role-based permissions and the organization layer. Users can only see data they are authorized to access based on their role, organizational affiliation, and scope of responsibility.

In practice:

• Data visibility is limited to permitted organizations, activities, and entities
• Parent organizations can see aggregated sub-organization data; sub-organizations cannot see upward or sideways
• Blocked users remain visible for historical accuracy; deleted users are excluded for privacy compliance; Cancelled and expired enrollments remain visible for audit and traceability
• The same rules apply consistently to both on-screen analytics and exported reports

This ensures secure, consistent, and audit-ready access to data across the platform.

Relationship to Licensing and Compliance

Because the Active Users report mirrors license-style counting logic, it is commonly used for:

• Contractual usage validation
• Internal audits
• External reporting and reconciliation
• BI system ingestion

Combined with export capabilities and API access, the report serves as a reliable bridge between Eurekos analytics and enterprise-level data ecosystems.

Analytics vs. Report

Analytics dashboards show what is happening now and how it is trending over time, while reports provide precise answers to who did what, when, and in which organizational context.

Together, they combine strategic visibility with operational certainty—supporting daily monitoring, audits, and downstream BI or reporting needs.