Training Feedback - Article

What Training Feedback is

Training Feedback connects a questionnaire to a delivered Training Activity or one of its supported modules. It gives registered participants a controlled way to evaluate the learning experience and keeps the response connected to the training context in analytics and reports.

Typical feedback topics include:

• Relevance to the participant's role
• Quality and clarity of the learning material
• Instructor or facilitator effectiveness
• Pace, structure, and duration
• Location, equipment, and virtual delivery
• Confidence before and after training
• Whether the learning objectives were achieved
• Suggestions for improvement
• Likelihood to recommend the training

Training Feedback can support both self-paced and instructor-led learning. It can measure one Course or Event module, several points across a learning path, or the participant's overall view of the completed program.

Training Feedback is a delivery and quality workflow

Attaching a questionnaire is only the collection step. Decide who will review the results, how often, which results require action, and how improvements will be documented. Without that operating process, a high response rate produces data but not necessarily better training.

Choose the correct feedback tool

Several Eurekos features collect opinions or responses, but they are not interchangeable.

You can combine these features deliberately. For example, enable Rating for a quick public satisfaction signal and use Training Feedback for detailed internal evaluation. Do not ask the same question through both unless you need two distinct measures.

Decide where feedback belongs

The Questionnaires feature can be configured at:

• Course module level
• Event module level
• Training Activity level for a multi-module learning path

The selected level determines what the participant is evaluating, when the feedback becomes available, which schedule and completion signals apply, which certificate can be held, and which activity or module context appears in reporting.

Single-module Training Activity

For an activity containing one Course or Event module, configure Questionnaires from that module's Gear or Features menu.

Some features that conceptually describe the entire activity are placed on the module when there is only one module. If you cannot find Questionnaires at activity level, check the module.

Learning path: activity-level feedback

Use activity-level feedback when participants should evaluate the program as a whole after completing the complete journey.

Examples:

• Overall satisfaction with a certification program
• Whether a blended learning path achieved its objectives
• A final NPS question for the complete customer academy experience
• Overall coordination across multiple instructors and formats

The activity-level questionnaire relates to the whole learning path rather than one module.

Learning path: module-level feedback

Use module-level feedback when the feedback must be attributed to a particular Course or Event.

Examples:

• Evaluate each instructor-led workshop separately
• Compare virtual and classroom sessions in the same program
• Collect a pulse check after the first module so the next session can be adjusted
• Assess a newly redesigned Course without changing the program's overall survey

More than one module can have its own feedback configuration. With the default setting, participants can submit once for each configured feedback instance. A platform-level configuration can instead allow repeated submissions at activity and module level.

Combine module and activity levels carefully

A learning path can use both module-level and activity-level feedback. This provides detailed and overall insight, but also increases the number of requests shown to participants.

Use both only when the answers lead to distinct actions. Keep module questionnaires short and reserve the activity questionnaire for conclusions that require the complete journey.

Create the questionnaire first

Training Feedback selects an existing questionnaire. Create and validate the questionnaire before editing the Training Activity.

1. Open Course Administration → Questionnaires.
2. Select Create.
3. Enter a clear internal and respondent-facing title.
4. Add and arrange the questions.
5. Translate the title, questions, help text, and answer options for the languages you support.
6. Decide whether respondent names and email addresses should be visible in Analytics and reports.
7. Configure anonymization and retention where required.
8. Preview every supported language.
9. Create or save the questionnaire.

The Questionnaire builder provides several question and presentation types. Common Training Feedback choices include:

• Rating Scale or Linear Scale for satisfaction, confidence, relevance, or instructor evaluation
• NPS for likelihood to recommend
• Single Choice, Multiple Choice, or Dropdown for structured categorization
• Short Answer or Long Answer for examples and suggestions
• Number for a defined numeric measure
• Heading, Text, and Divider for structure and guidance

Additional types such as Consent, Date, Address, or File Upload are available for specialized questionnaires, but usually require a stronger privacy and business justification than ordinary training evaluation.

Question-specific Required means the respondent cannot submit the questionnaire without answering that question. This is different from Sending feedback is required to receive the certificate, which controls whether the complete feedback submission is a prerequisite for certificate delivery.

For more detail, see Creating & Editing a Questionnaire, Best Practice for Questionnaires, Data Privacy and Anonymization.

Reuse or create a dedicated questionnaire

Reuse a standard questionnaire when you need comparable data across activities, instructors, regions, or time periods. Create a dedicated questionnaire when the learning design or decision requires unique questions.

A useful model is:

• A short global core: relevance, quality, confidence, and recommendation
• Format-specific questions: virtual delivery, classroom logistics, self-paced design, or instructor facilitation
• One optional open question: the most important improvement

Avoid creating one survey per scheduled delivery when the questions are identical. Reusing the same questionnaire allows Analytics to aggregate results while the activity context can still be used to segment reporting.

Use revisions intentionally

Questionnaires are versioned. Structural or logic changes create a new revision so historical answers remain valid.

After a revision:

• Earlier responses remain available in reports with their original revision.
• Overall response totals remain cumulative.
• Current question-level charts start from the new revision where the structures cannot be compared safely.
• Historical answers are not rewritten to fit new questions or answer options.

Make minor wording corrections carefully, and avoid changing scale direction or meaning in the middle of a live evaluation period. If a material redesign must remain analytically distinct, clone the questionnaire and give it a versioned title.

Connect Training Feedback

Connect at Course or Event module level

1. Open Course Administration → Activities.
2. Edit the Training Activity.
3. Open the supported Course or Event module.
4. Select its Gear or Features menu.
5. Enable Questionnaires.
6. Select the questionnaire.
7. Configure Availability.
8. Decide whether submission is required for the certificate.
9. Decide whether instructors should provide feedback.
10. Save the module and activity.

Connect at learning-path activity level

1. Edit the multi-module Training Activity.
2. Open activity-level Features.
3. Enable Questionnaires.
4. Select the questionnaire.
5. Configure Availability, certificate dependency, and instructor feedback.
6. Save the activity.

Preview is useful for checking placement and wording, but it is not a real submission test. Use a registered test participant to validate completion, certificates, email reminders, and reporting.

Understand every Training Feedback setting

Questionnaire

Dependencies and special cases

• The questionnaire must already exist and be visible within the administrator’s permissions and organization scope.
• Reusing a questionnaire combines responses in questionnaire-level Analytics. Filter by activity or usage context to isolate a particular delivery.
• Replacing the selected questionnaire changes the form for future responses. Review historical reporting before changing a live activity.
• Deleting or materially changing an in-use questionnaire can affect the participant flow, rules, and current analytics. Follow the platform’s validation messages and verify every connection.

Feedback availability

Availability controls when the participant can open the feedback form.

Important dependency

Because submission is allowed early, do not combine this availability setting with certificate gating unless you intentionally accept feedback submitted before the learning is complete.

Completion signals and dependencies

Completion can be recognized through applicable signals such as:

• The scheduled Course or Event reaching its end date and time.
• The participant fulfilling the certificate criteria.
• The participant completing all required content when no separate certification requirement defines completion.

For an instructor-led Event, configure attendance, schedule, completion, and certificate behavior consistently.

Require feedback before certificate delivery

Participant flow

1. The participant satisfies the normal training or certification criteria.
2. Feedback becomes available.
3. The certificate remains unavailable until the participant submits the connected feedback.
4. After submission, the certificate can be issued if every other criterion is satisfied.

Dependencies and special cases

• A certificate must be connected at the corresponding Course, Event, or learning-path level for the setting to have an outcome.
• Question-level Required settings determine which answers must be completed before the questionnaire can be submitted.
• By default, the feedback can be submitted once. The form and its translations must therefore be correct before participants reach it.
• A platform-level configuration can permit repeated activity- and module-level submissions.
• Instructor feedback is separate from the participant’s certificate condition unless another process has been deliberately configured.
• Force completion is an administrative exception: when an authorized administrator marks the training complete manually, required Training Feedback can be bypassed and the certificate issued. Use force completion only within an understood audit and governance process.

Use certificate gating proportionately

Making feedback mandatory can improve response rates, but it can also encourage rushed, low-quality answers. For regulated or externally accredited training, confirm that withholding evidence of earned competence for an evaluation is permitted by policy.

Instructor feedback

Dependencies and special cases

• Assign the correct responsible instructor at the same operational level.
• Instructor visibility in Questionnaire Analytics and reports is limited to activities for which the instructor is responsible.
• Write questions that make sense for the respondent. If participant and instructor questions differ substantially, use separate, clearly named feedback designs at the appropriate levels instead of presenting ambiguous wording to both audiences.
• Instructor feedback does not replace attendance marking, assignment assessment, practical evaluation, or participant feedback.

The participant experience

Before feedback is available

With only after completing training, the participant does not receive the active feedback action until the applicable completion condition has been reached.

If the participant expects feedback but cannot see it, the usual cause is an incomplete Course, unmarked Event attendance, an unmet certificate criterion, a schedule that has not ended, or a configuration at another level.

When feedback is available

The participant sees a Leave feedback action in the relevant training interface. An automated email can also contain the Activity leave feedback button token, which links the participant to the applicable feedback flow.

The questionnaire uses the participant's available language and the translations configured by the questionnaire creator. Missing translations can expose fallback content or make the experience inconsistent.

After submission

• The response is stored under the questionnaire and its activity or module usage context.
• By default, the participant cannot submit that connected Training Feedback instance again. When repeated submissions are enabled platform-wide, each additional response is stored separately in Analytics and the Questionnaires Report.
• A held certificate can be issued when all other criteria are satisfied.
• The participant no longer belongs to the Participants not sent feedback audience for that instance.
• Questionnaire rules and configured notifications can run where applicable.
• The response becomes available in permitted Analytics and reports, subject to privacy and anonymization settings.

Participant View and administrative Preview

The administrator's participant preview can show the Feedback icon, but Send and Cancel are disabled. This prevents preview activity from creating a real participant submission.

Use Preview to inspect placement and appearance. Use a properly enrolled test participant when validating submission, certificate issuance, reminders, notifications, Analytics, and reports.

Certificate and completion interactions

Training completion, feedback availability, and certificate issuance are related but separate states.

If a certificate is missing, determine which state is incomplete instead of assuming the questionnaire failed. A participant whose signup has become Expired can still submit outstanding required Training Feedback from the profile and receive the certificate when all other criteria are met.

For a learning path, check whether the certificate and feedback were configured at activity level or on a particular module. A module-level feedback submission does not automatically satisfy an activity-level feedback dependency, and the reverse is also true.

Remind participants who have not submitted feedback

Use an Automated Email Workflow to prompt the correct audience at the correct time.

1. Open Course Administration → Automated Email Workflows.
2. Create or edit a workflow.
3. Add a rule with Who = Participants not sent feedback.
4. Choose a viable trigger relative to Start date, End date, Deadline, enrollment, or participant completion.
5. Write the subject and message.
6. Insert the Activity leave feedback button token so the recipient has a direct action.
7. Save the workflow.
8. Attach it through Automated email workflow at the same activity or module level as the feedback process.
9. Test with one participant who has submitted and one who has not.

You can add more than one reminder, such as:

• At participant completion
• Two days after the Event ends
• Seven days after the activity ends

Stop before reminders become excessive. A short questionnaire and one well-timed reminder often produce better data than repeated messaging.

Match the rule to the configured level

Use activity-level schedule and tokens for final learning-path feedback. Use module-level dates, instructor, location, and title tokens for feedback attached to a specific Course or Event.

If the rule depends on a date or status that does not exist at that level, it is skipped. Review the activity's notification timeline for the reason.

Workflow edits apply to existing enrollments for future triggers. Triggers already well in the past are not replayed retroactively; a short grace window can apply to recently passed triggers. Use a manual message when an older cohort must receive a newly created reminder.

For more detail, see Automated Email Workflows.

Notify administrators about submissions

Platform-level Questionnaire settings can notify administrators when Training Feedback is submitted.

Send Email About Training Feedback

When enabled, every Training Feedback submission can trigger an administrator email. The setting applies to questionnaires used as Training Feedback, not to every questionnaire on the platform.

Use it when individual responses require prompt review. In a high-volume environment, sending an email for every response can overwhelm the recipient and hide the cases that matter.

Send Email on Low Ratings Only

Where available, this sub-setting limits notifications to submissions containing a Rating Scale or Linear Scale answer at or below a configured threshold.

The threshold can be expressed as:

• An integer, such as 3 or lower
• A percentage, such as 30% or lower

Use low-score alerts for service recovery, instructor-quality exceptions, customer-facing certification programs, or operational incidents. Define who owns the response and how quickly they should act.

Email templates and recipients are configured in Settings → Email Sending → Questionnaires. A shared monitored inbox is often safer than one person's mailbox.

A low score is a signal, not a conclusion

Review the open comments, response context, sample size, activity, instructor, region, and trend before taking action based on one value.

Privacy, identification, and anonymization

Training Feedback can contain personal data even when the questionnaire does not explicitly ask for a name. Activity, instructor, organization, language, timestamps, free text, and small cohort size can make a respondent identifiable.

Plan privacy at questionnaire creation rather than after responses arrive.

Show respondents' names and emails in Analytics and report

Enable this questionnaire setting when authorized reviewers need respondent-level follow-up.

When enabled:

• Permitted Analytics users can use See details for supported question types.
• Reports can include respondent names, email addresses, identifiers, organization, and contextual fields.

When disabled:

• Analytics remains aggregated.
• See details is hidden where respondent identity would be exposed.
• Names and email addresses are restricted in the report according to the questionnaire's configuration.

This visibility setting is not the same as deleting data after a retention period.

Schedule anonymization

Anonymization controls what happens to stored data later.

Choose between:

• Anonymize user data only: removes profile-linked identifiers while retaining the answers.
• Anonymize user data and responses: removes the response data as well, including uploaded files.

Timing options include:

• Immediately after submission for user-data anonymization
• A defined number of days after submission
• A specific date and time

Retaining answers without profile identifiers supports aggregate quality analysis. Full removal supports stricter retention policies when the responses no longer have a lawful or operational purpose.

Anonymizing profile links does not remove personal information that a respondent typed into an open answer or included in an uploaded file. Avoid asking for unnecessary personal data and explain what respondents should not include.

Activity-connected feedback versus anonymous URL

Training Feedback should normally be attached through the activity or module feature. This preserves the training context and supports availability, controlled submission behavior, certificate dependency, reminder audiences, and reporting by activity.

A copied questionnaire URL is useful for external or anonymous audiences, but it is a separate distribution route. A manually shared link does not provide the same technical relationship to the Training Activity. Do not use it as a substitute when certificate gating or activity-specific completion tracking matters.

For more detail, see Data Privacy and Anonymization.

Analyze and report on feedback

Use Analytics → Questionnaires for visual monitoring and the Questionnaires Report for exact, exportable records.

Questionnaire Analytics

Analytics helps answer:

• How many responses have been submitted?
• What is the response rate?
• Where is the questionnaire used?
• How are answers distributed?
• Are results changing between activities, organizations, or periods?

Questionnaire-level Analytics can show:

• Number of questions
• Number of responses
• Used-in count
• Response rate where an audience can be determined
• Per-question answer and response rates
• Charts for supported choice, scale, rating, and consent questions
• Respondent details when privacy settings permit them

Only questionnaires with at least one recorded response appear. The same questionnaire can aggregate multiple usage contexts, so filter to Activity and the intended activity or module when evaluating Training Feedback.

Questionnaires Report

Use the report for respondent-level review, audits, export, external analysis, or qualitative coding.

Relevant filters include:

• Submission date range
• Questionnaire
• Usage type, such as Activity
• Specific activity, Course, or Event
• User type: Learner or Instructor
• Anonymous responses where supported
• Report template and columns

The report is row-based: each row represents one question response, with contextual fields such as questionnaire revision, entity, respondent, organization, timestamp, question, answer, score, and language where permitted.

If multiple questionnaires are selected, each can be exported to a separate worksheet.

Role and organization access

Analytics and report access follows permissions and organization scope.

• Administrators see only the questionnaires, activities, and organizations they are authorized to access.
• Parent organizations can see permitted suborganization data; lower-level organizations cannot see upward or sideways.
• Instructor access is restricted to feedback connected to activities for which the instructor is responsible.
• Respondent privacy settings apply consistently across roles.
• Blocked-user responses remain for historical accuracy; deleted-user responses are excluded. Cancelled and expired signups can remain represented.

NPS

The NPS question type supports transactional feedback about one activity as well as broader relationship surveys.

For Training Feedback:

1. Add an NPS question to the questionnaire.
2. Attach the questionnaire to the relevant Course, Event, or activity.
3. Collect responses through the normal feedback flow.
4. Use Analytics → NPS for the score, promoter/passive/detractor distribution, trends, and organization breakdown.
5. Filter by activity, questionnaire, training type, organization, registration status, or period for meaningful comparison.

Responses with personal details hidden still contribute to aggregate NPS totals but are excluded from user-level filters and organization breakdowns where identity is unavailable.

For more detail, see Questionnaires Analytics and Report.

Design feedback that leads to action

Common use cases

Verify the configuration

Use representative accounts and the routes enabled for your delivery. Check the relevant outcomes before launch and after a material change; an administrator preview alone does not verify the participant experience.

Troubleshooting